Sistem Pengurusan Kualiti Berteraskan Syariah MS 1900: Pelaksanaan di Mahkamah Syariah Negeri Melaka (Shariah-based Quality Management System MS 1900: An Implementation at Melaka State Syariah Court)
DOI:
https://doi.org/10.11113/umran2021.8n3.497Keywords:
Kata Kunci, Sistem Pengurusan Kualiti Berteraskan Syariah, Langkah, institusi kehakiman syariah, MS 1900., Shariah-Based Quality Management System, MS 1900, implementation, steps, syariah courts.Abstract
This article focuses on the implementation of Shariah-based Quality Management System (QMS) MS 1900 in Melaka State Syariah Court (MSSC) which is one of the earliest Syariah Courts being certified with the MS 1900 QMS. This study was conducted with a case study strategy that uses a semi-structured interview technique involving 11 informants consisting of top management and the committee members at MSSC. Findings of this study were discovered by employing thematic analysis techniques with the help of Atlas.ti software 8. The findings indicated that there were 13 steps in the implementation of MS 1900 MSSC that is start work on ISO 9000, top management leadership, visits to benchmark institutions, the establishment of special committees, resource management, documentation, procurement and supply, Management Review Meeting (MRM), continuous improvement, internal audit, external audit and services at MSSC. The findings of this study can help other institutions to get guidance to start MS 1900 implementation of pending successfully certified by SIRIM.
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