TOWARDS MS1900:2005 QUALITY MANAGEMENT SYSTEM FROM ISLAMIC PERSPECTIVE: A CASE STUDY AT MACS

Authors

  • Arbain Sarion USIM
  • Ummi Salwa Ahmad Bustamam USIM
  • Amir Shaharudin USIM

DOI:

https://doi.org/10.11113/umran2015.2n1.16

Keywords:

Quality Management System from Islamic Perspective, MS1900, 2014, Case Study, Business Strategy

Abstract

This study explores strategies implemented by applicants towards achieving a quality management system from Islamic perspective, MS1900:2014 which ultimately will assist other organizations in pursuing the similar standard. A case study approach was used as methodology for the study. A semi-structured interview was carried out to answer the research question. The interview was conducted with Manager of Service Monitoring Division at Malaysian Airports Consultancy Services (MACS). The study found that there are several strategies implemented by MACS in accomplishment of the standard. Those strategies can be divided into two phases. Seeking a support and authorization from top management is the initial point for pursuing standards management system. A specific department or unit should be setting up in order to strategically obtaining the standard. This study focused the strategy implemented by a unique research unit in getting the MS1900:2014 which might be inadequate to be adopted by other organizations. 


References

Abdus, S., Kashif, U. and Amna, B. (2010). Islamic management model. African Journal of Business Management, 4(9), pp.1873-1882.

Anthony, R. (1965). Planning and control systems: a framework for analysis. Division of Research, Graduate School of Business Administration, Harvard University Boston, MA.

Bernama.(2008). MS 1900:2005 - Halal standard for quality management. Accessed from http://kpdnkk.bernama.com/news.php?id=367563& on 9th September 2012.

Boatright, J. (1995). Cases in Ethics and the Conduct of Business. Prentice Hall Englewood Cliffs, NJ.

Che Pa, B., Basir, S.A. & Mohamed, S. (2010). Perlaksanaan siyasah syariyyah dalam pentadbiran di Malaysia. Jurnal Al-Tamaddun, 5, 57-72.

Cooper, D., Psychd, C. and Fiosh, C. (2006). The impact of management’s commitment on employee behavior: A field study In: 7th Professional Development Conference & Exhibition. Bahrain: 7th Professional Development Conference & Exhibition.

Coughlan, R. (2005). Codes, values and justifications in the ethical decision-making process.Journal of Business Ethics, 59(1-2), pp.45-53.

Departments of Standard Malaysia. (2005). Quality management standard: Requirement from Islamic perspectives. Accessed from www.ipgperlis.edu.my/.../142-rujukan-ms-iso--ms-1900-2005, on 9th September 2012.

Endsley, M. (1995). Toward a theory of situation awareness in dynamic systems. Human Factors: The Journal of the Human Factors and Ergonomics Society, 37(1), pp.32--64.

Fontaine, Rodrigue, and K̲h̲alīq Aḥmad (2011). Management From An Islamic Perspective, Malaysia: Pearson.

Gibb, A. and Scott, M. (1985). Strategic awareness, personal commitment and the process of planning in the small business. Journal of Management Studies, 22(6), pp.597--631.

Hoff, W. (1970). The importance of training for effective performance. Public health reports, 85(9), p.760.

Huber, O. and Seiser, G. (2001). Accounting and convincing: The effect of two types of justification on the decision process. Journal of Behavioral Decision Making, 14(1), pp.69-85.

Lederer, A. and Mendelow, A. (1988). Convincing Top Management of the Strategic Potential of Information Systems. MIS Quarterly, 12(4).

Leonard, D. and McAdam, R. (2003). Corporate social responsibility. Quality progress, 36(10), pp.27-33.

MACS (2013). Transcript of interview- Interview session conducted on 17th October 2013- Interviewee/respondent was the Manager of Service Monitoring Division at Malaysia Airport Consultancy Services (MACS).

Malaysiancertified.com.my,. (2015). Malaysian Certified. Retrieved 16 February 2015, from http://www.malaysiancertified.com.my/QMSCert.aspx?company=&scope=&standard=2700&cyear=&status=&country=&state=&licenceno=

Mazzucato, M. 2002. Strategy for business. London: Sage in association with the Open University

Porter, M. E. "What Is Strategy?" Harvard Business Review 74, no. 6 (November–December 1996): 61–78.

Reliancestandards.co.uk. (2014). Importance of Standards. [online] Available at: http://www.reliancestandards.co.uk/importance-of-standards.html [Accessed: 10 Feb 2014].

Qur’an. Undated. English translation of the Noble Qur’an. Translated by Al-Hilali,

M.T. & Khan, M.M. Saudi Arabia: King Fahd complex for the printing of the holy Qur’an.

Sarion, Arbain, and Ummi Salwa Ahmad Bustamam. 'Crafting Strategy Towards Achieving The Certification Of Shariah Compliant Quality Standard, MS1900:2014: A Case Study At JPPF, USIM'. Seminar Pengurusan Kualiti Islam. 2014. Print.

Sherry, R. (2013). Customer-supplier relationship quality can drive success. [online] Value Chain Group. Available at: http://valuechaingroup.com/customer-supplier-relationship-quality-can-drive-success/#sthash.1BtWHBoQ.dpbs [Accessed 4 May. 2014].

Siddiquee, N. A. (2006). Public management reform in Malaysia: Recent initiatives and experiences. International Journal of Public Sector Management. 19(4), 339-358.

SIRIM. (2013). Transcript of interview- Interview session conducted on 30th August 2013- Interviewee/respondent was the senior auditor at SIRIM Berhad

Sun, H. (2000). Total quality management, ISO 9000 certification and performance improvement. Int J Qual & Reliability Mgmt, 17(2), pp.168-179.

Snyder, N. and Glueck, W. (1980). How managers plan—the analysis of managers' activities. Long Range Planning, 13(1), pp.70--76.

Syed Azauddin, S. (2005). Alternative Quality Management Standards Islamic Perspective (A Look At Their Rationale And Implementation). 1st ed. Kuala Lumpur: Utusan Publications & Distributors Sdn Bhd, p.1.

Utusan Malaysia, 27th March 2012, MACS pertama terima MS1900:2014. Accessed from http://www.utusan.com.my/utusan/info.asp?y=2012&dt=0327&pub=Utusan_Malaysia&sec=Korporat&pg=ko_02.htm on 9th September 2012.

Yin, R.K. (2009). Case study research- Design and methods, applied social research methods series (4th Ed, Vol 5). Thousand Oaks, CA: Sage

Steps to ISO Certification | The British Assessment Bureau. [online] Available at: http://www.british-assessment.co.uk/articles/10-steps-to-iso-certification [Accessed: 10 Feb 2014].

Downloads

Published

2015-03-09

How to Cite

Sarion, A., Ahmad Bustamam, U. S., & Shaharudin, A. (2015). TOWARDS MS1900:2005 QUALITY MANAGEMENT SYSTEM FROM ISLAMIC PERSPECTIVE: A CASE STUDY AT MACS. UMRAN - Journal of Islamic and Civilizational Studies, 2(1). https://doi.org/10.11113/umran2015.2n1.16

Issue

Vol. 2 No. 1 (2015): March 2015

Section

Civilizational Studies

License

Copyright of articles that appear in UMRAN - International Journal of Islamic and Civilizational Studies belongs exclusively to Penerbit Universiti Teknologi Malaysia (Penerbit UTM Press). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions or any other reproductions of similar a nature.