TOWARDS MS1900:2005 QUALITY MANAGEMENT SYSTEM FROM ISLAMIC PERSPECTIVE: A CASE STUDY AT MACS

Authors

  • Arbain Sarion USIM
  • Ummi Salwa Ahmad Bustamam USIM
  • Amir Shaharudin USIM

DOI:

https://doi.org/10.11113/umran2015.2n1.16

Keywords:

Quality Management System from Islamic Perspective, MS1900, 2014, Case Study, Business Strategy

Abstract

This study explores strategies implemented by applicants towards achieving a quality management system from Islamic perspective, MS1900:2014 which ultimately will assist other organizations in pursuing the similar standard. A case study approach was used as methodology for the study. A semi-structured interview was carried out to answer the research question. The interview was conducted with Manager of Service Monitoring Division at Malaysian Airports Consultancy Services (MACS). The study found that there are several strategies implemented by MACS in accomplishment of the standard. Those strategies can be divided into two phases. Seeking a support and authorization from top management is the initial point for pursuing standards management system. A specific department or unit should be setting up in order to strategically obtaining the standard. This study focused the strategy implemented by a unique research unit in getting the MS1900:2014 which might be inadequate to be adopted by other organizations. 


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Published

2015-03-09

How to Cite

Sarion, A., Ahmad Bustamam, U. S., & Shaharudin, A. (2015). TOWARDS MS1900:2005 QUALITY MANAGEMENT SYSTEM FROM ISLAMIC PERSPECTIVE: A CASE STUDY AT MACS. UMRAN - International Journal of Islamic and Civilizational Studies, 2(1). https://doi.org/10.11113/umran2015.2n1.16

Issue

Vol. 2 No. 1 (2015): March 2015

Section

Civilizational Studies

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